Are You Forcing Your Customers to Climb Over Your Silo Walls?
When a restaurant patron needs help, a staff member’s announcement that “It’s not my table” is just not an acceptable answer. It’s a particularly infuriating answer when customers who have...
View ArticleCustomer Experience Review, Part II: A Delighted, Recovered Customer
It’s a funny thing when customer service executives get to interact with each other. In May, I happened to be introduced to Dave Mitchell, Levenger’s dedicated VP of Operations, at the Operations...
View ArticleCustomer Experience Review, Part III: A Satisfying Customer Recovery
Sister had taken on the responsibility of ordering a big basket of goodies from Zingerman’s, the famous Ann Arbor deli and emporium, as part of the confab and celebration of Parents’ anniversary. Most...
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